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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Craig Star

Craig Star

September 9, 2024

5  out of  5
rating by Craig Star
"Had a nice experience with Stefan Susi today. Although not happy with industry rate increases, he took time to evaluate my situation, answer all my questions in a very personable and empathic manner. Great guy to deal with. Thank you Stefan."
We responded:
"Craig! What an awesome testament to my teams’ excellent service and care even with difficult situations! That’s when you know you’ve got a great team when they can be caring and compassionate when it’s not easy! Thank you for that genuine review! "
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Doug Merritt

August 27, 2024

5  out of  5
rating by Doug Merritt
"These folks provide great customer service."
We responded:
"Thanks so much Doug! We really do love being able to help and be there when it matters! Thank you for letting us protect you!"
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J Jackson

March 25, 2024

1  out of  5
rating by J Jackson
"Very disappointing experience"
We responded:
"Mr. Jackson, I’m sorry that we were not able to assist you with your insurance needs. We wish you the best on the future. - Matt"
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Willis Norris

March 16, 2024

5  out of  5
rating by Willis Norris
"Very professional and informative."
We responded:
"Thank you Mr. Norris!!! So glad we are able to help!"
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Sandra Griffith

March 8, 2024

5  out of  5
rating by Sandra Griffith
"Matt was not only recommended, he was professional, helpful, responded quickly and looked after my best interest. I was able to close in less than 30 days and all inspections were handled with due diligence. Thank you Matt"
We responded:
"SANDRA!!! I love this review and that we were able to help you so quickly! Congrats on your home and we look forward to helping you as you continue have an awesome year!!!"
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Earl Parsons

October 19, 2023

5  out of  5
rating by Earl Parsons
"Great service friendly staff"
We responded:
"Earl, thank you so much for that awesome review! We love being able to serve you and your people! Call us anytime you need help!"
Profile photo of EDGING ON DEATH

EDGING ON DEATH

September 19, 2023

5  out of  5
rating by EDGING ON DEATH
"Awesome, friendly, and respectful people. Made the process of insuring my new vehicle really easy. They even gave me a printout of the process for getting my car road legal here in NC. Great team. Much appreciated"
We responded:
"Hey “Edging On Death” we love that name to death! Let’s hang out some time. I want to hear how that name came up! That is for 5 star and I can’t wait to protect you and those you love!"
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Larissa Settle

March 31, 2023

5  out of  5
rating by Larissa Settle
"State Farm is the best insurance company I've had!! Great service thank you!!"
We responded:
"Holy Moley! We love this review Larissa! Thank you so much for your kind words and for letting us protect you! Have a great weekend! ~ Matt "
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Anita Torres

February 14, 2023

5  out of  5
rating by Anita Torres
"Wonderful to work with, detail oriented, caring people."
We responded:
"ANITA!!! I love this review. This is exactly what we work hard for everyday. Thank you for taking the time to share this review! ~ Matt"
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Pamela Dimmette

January 23, 2023

5  out of  5
rating by Pamela Dimmette
"Very friendly fast service answer all my questions"
We responded:
"Pamela!!! Thank you so much for this 5 Star review! This is what we aim to do. Call us any time. ~ Matt"
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Dan McGee

July 13, 2022

5  out of  5
rating by Dan McGee
"Matt is a good guy always helpful"
We responded:
"Dan, that means so much! Thank you for letting us be a part of protecting you!!! ~ Matt"
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Tim Elgin

May 9, 2022

5  out of  5
rating by Tim Elgin
"Always a great experience talking to Matt or anyone else at the office."
We responded:
"Thanks so much Tim! We love being a part of our customers lives and being there when you need us! Have a great week! ~ Matt"
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Joy Hodges

December 18, 2021

1  out of  5
rating by Joy Hodges
"Can't find the place"
We responded:
"1606 Curtis Bridge Rd. Wilkesboro NC 28697. Hey Joy, there is Big banner on front of the old building and a sign in the door. Also, see Google Maps where the address is correct and updated. Feel free to call our office during business hours at 336-818-2525. Have a great weekend! ~ Matt"
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Linda Walker

November 23, 2021

1  out of  5
rating by Linda Walker
"This insurance want pay for their policy holders, they drag their feet. I was involved in an accident in September, my car hasn't been repaired yet. It was their insured policy holders fault, she got the ticket. Can I rate this below one Star YES I DO!"
We responded:
"Ms. Walker, I am sorry your experience hasn’t been exceptional. I would refer your to our claims department as this is beyond our office’s level of control and influence. Please contact claims at 855-341-8184 with reference to your claim number which we do not have access to. Your rating should be a reflection of claims not our individual office as we do not influence the payment of claims. Thank you."
Profile photo of Jennifer Cantrell

Jennifer Cantrell

August 12, 2021

5  out of  5
rating by Jennifer Cantrell
"Awesome service"
We responded:
"Jennifer, we love having the opportunity to serve you! Thank you for taking the time to review us and help others know what it means to really be taken care of as one of our customers! Have a great weekend! ~ Matt Matthews"
Profile photo of Marco

Marco

July 31, 2021

5  out of  5
rating by Marco
"Always helpful"
We responded:
"Marco, those are two awesome words! We are so thankful for your business but also thankful for the opportunity to serve you! Have a great weekend! ~ Matt"
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Ciera Pennell

June 10, 2021

5  out of  5
rating by Ciera Pennell
"Been with State Farm Matt Matthews for a few years now and love these guys"
We responded:
"Ciera, I am so excited to hear this! We are so glad to be able to be a part of protecting you!"
Profile photo of Matthew Brown

Matthew Brown

June 10, 2021

5  out of  5
rating by Matthew Brown
"Great service and very friendly"
We responded:
"Matthew, thanks so much for that review! We are so glad to be able to serve you! Have a great week!"
Profile photo of Yvonne Hicks

Yvonne Hicks

June 8, 2021

5  out of  5
rating by Yvonne Hicks
"He listens 2 u nd he does everything he can 2 help any1. I would recommend him 2 everybody. Gr8 insurance 👦."
We responded:
"Yvonne, thank you much! We love being able to serve you. Please don’t hesitate to call us! ~ Matt"
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Rita Dancy

May 18, 2021

5  out of  5
rating by Rita Dancy
"Matt was great I spoke to the office regarding a tow and they were there promptly great service"
We responded:
"I’m so glad we could be there for you Ms. Rita! We love being able to help, especially when there’s an emergency. Have a great week and thank you for the positive review!"
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Evan Beam

April 8, 2021

5  out of  5
rating by Evan Beam
"Matt and his team are awesome! They have ties to the local community and care about their neighbors. They love helping and serving others. Give them a call to ensure your family is protected."
We responded:
"Evan, thank you so much for that review! We are so glad to be able to help here in Wilkes County. We want to wish you well as you continue your exciting path. You’re gonna do great!"
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James Miraglia

April 3, 2021

5  out of  5
rating by James Miraglia
"Nice, they are there to help..."
We responded:
"Gus, thank you so much for this review! We love having the opportunity to help you and your family. Have a great Easter. ~ Matt"
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Mark Fulk

December 23, 2020

5  out of  5
rating by Mark Fulk
"GREAT!!!!!"
We responded:
"Mark, thank you so much for that 5 Star rating! We love helping our customers and look forward to bring a part of protecting you for years to come. Feel free to reach out anytime you need us 336-818-2525 we are more than happy to help."
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Sherry Church

November 24, 2020

5  out of  5
rating by Sherry Church
"Great place to get insurance. I've never had a problem getting anything fixed if needed policy changed or anything. Everyone in the office is extremely nice which they all should know me by name as much as I need to change something on my policy, but they are always willing to help. Thank you guys6"
We responded:
"Sherry, we love hearing this! We are so happy to serve you and we know that life is always serving up changes these days. Let us know how we can help you moving forward! Sincerely, Matt Matthews State Farm"
Profile photo of Melissa JIMENEZ GARCIA

Melissa JIMENEZ GARCIA

October 13, 2020

5  out of  5
rating by Melissa JIMENEZ GARCIA
"Nice friendly people they take care of you and your insurance love having them as my insurance"
We responded:
"Melissa, we have loved getting to know You and meeting your needs. Thank you for being a great customer and making us laugh all the time! Have a great week!"